How do I opt out a domain?
Genius includes centralized opt-out management that allows users to opt out both email addresses and domains. Select “Administration” > “Opt-Out Management” from the main menu. Next, add the domain...
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Are hard bounces opted out automatically?
No, but you can export hard bounce data to a spreadsheet that you can use for suppressing hard bounces from future email campaigns . To download a hard bounce list, select “Reports”; “Business...
View ArticleHow do I remove a recipient from my opt-out list?
If you want to remove a recipient from your opt-out list, click “Administration”; “Opt-out Management”. Enter the recipient email address in the appropriate field and click “Remove” then click on...
View ArticleHow do I create custom contact and lead fields?
Only Genius users with Manager, Administer or MarketingSender roles can create custom contact fields. Follow the steps below to create a custom contact field: 1. Select the ” Team Administration”...
View ArticleHow do I add contacts or leads to Genius?
The easiest way is to select “Leads/Contacts”; “Create New” in the menu. This takes you to the Create Lead/Contact page, where you can add and save new contact information. You can also import a list...
View ArticleHow do I delete contacts from Genius?
As a best practice, Genius doesn’t recommend deleting any data but you can delete or edit any Genius contacts by clicking on the “Leads/Contact” menu. Follow the steps below: 1. Select “Leads/Contacts”...
View ArticleWhat is duplicate resolution?
If for whatever reason you have duplicate lead/contact information for the same person, the options here can ensure that your e-mail isn’t sent twice to the same lead/contact. You can choose to send to...
View ArticleHow do I create a Genius List?
1. Click on “Leads/Contacts” from the main menu, and select “Genius Lists.” This will launch a page which displays detailed information on your Genius Lists and allows you to perform management tasks,...
View ArticleHow do I add or edit labels?
Use labels to help you group and search for your leads/contacts, e-mails and lead/contact visits. Your current list of labels appears in the list on this page. When you select a label, the interface...
View ArticleSelecting and Managing E-Mail Recipients
When you begin your e-mail campaign, Genius lets you select and manage your recipients. Targeting the right segment lets marketers send relevant messages, driving increased response rates and higher...
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